[Resolved] Micromax — Very poor service

pulkit2895

Address:

Gurgaon, Haryana

I bought Micromax A88 on 5/8/2013. On the dealer's insistence I took CASHLESS PROTECTION PLAN from ROYAL GREEN SERVICES OF Rs.1000(i.e. a free pick and drop service). Problems started occuring after 2-3 months of my purchase.
One day my phone's display went blank. On 26/2/2014 RGS's official came and picked my phone from my place. Every time I called them they said that the part is not available. I got frustrated and went to the dealer(ANSH'S COMMUNICATION SERVICES), he talked to RGS's owner & after almost three months I got my phone back with another problem. Voice wasn't audible to the other person on call. I immediately went to the dealer again, he sent the phone to the nearest service centre(M/S SHREE SAI TELECOM (GURGAON))and I received the phone with another problem.
This time I couldn't make or receive a call. Then I decided to go to the service centre and everytime I went their they refreshed my phone and told me that its working fine now and didn't even provide me . This went on for 3-4 months. Then one day after a long time they told me that the seal of my phone is broken and we could not repair it in warranty(although it was in warranty) which they didnt tell me before.
They asked me for Rs 3800 for changing the motherboard. Then I again went to the dealer and he told me that he'll talk personally to the owner of the service center. I gave my phone to the dealer, its over a month now and everytime I visit to the dealer he misbehaves and doesn't even provide a receipt and says that the part is not availabe.

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Aug 14, 2020

Complaint marked as Resolved

Micromax Informatics customer support has been notified about the posted complaint.

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Comments

sanjaypatodia

from Madhubani, Bihar

I have purchased one Micromax Canvas Blaze MT-500 handset on 14.02.14 against invoice no.00C3E5/13-14/93 from seller Tarun co. and after receiving the product, many types of problems showed up in the handset, like as sim card problem, data not connected, sound problem, so finally i went up to the Micromax service centre at M/S Sabsonic at RGM-170 V.I.P. Road, Teghoria, Kolkata-700059 on 11.06.14 vide Job request no.E[protected] or R1406FWB10213568 submit the handset for repair, but still my problem is not solved. The executive the tells me each and every day that parts have not come from head office at New Delhi, so I am unable to repair. We finally received the phone in the last week of July, 2014. Its condition is worse than before. The lower part of the screen is not responding to touch. New problems have come up. We don't think the old problems have been solved. On calling the Micromax CustomerCare on [protected] nobody answers the call. On trying for 3 days continuously we got someone on the line. They gave us an address of another service centre which doesn’t even exist. On reaching the address we came to know that the service centre had been closed down a long time back. We do not understand what kind of company we are dealing with.

Micromax Informatics Customer Care

from Delhi, Delhi

Verified Support

Hi,

Sorry to hear about your experience. Please write to us at micromaxmobile.[protected]@gmail.com with following details:

1. Contact Number
2. Your Location
3. Service center address
4. Device Model

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Micromax

ANOOP T.V

from Kodungallur, Kerala

Dear sir

I have a micromax x1i mobile. it was complaint in before 4 month ago. There is no reply from your service centre
actually what i do? Please reply me immidiatly my phone no-+91-[protected] and email [protected]@gmail.com. Please inform the feedback its very urgent

Thanking you

reehansrk

from Delhi, Delhi

Service not given
Hi,

This is regarding the job sheet number (031657#0914#[protected]I have submitted my phone Micromax (BOLT A089 ) at Mangalam Palace shop no 302 3rd floor Rohini Sec-7 11/9/2014 and today is 28rd oct 2014 and my phone is still with service center they are saying that there is one part that is pending from Micromax and Micromax is not delivering the part so they are not able to repair it I have escalated the issue to micromax but got reply that we are working already it has been 48 days, request you to please help me in this issue.because it seems that they are doing nothing to solve the issue.

Regards
Rakesh
[protected]

VISHNUh

i have a micromax turbo 250 but the touchpad complaint .complaint register on 13/10/2014 no replay micromax service center no spare very very badly service

zafar67

I reached at your service centre on[protected], and mobile till now not solved. Also on phone not valid replying me from the centre.

harsh1433

from Delhi, Delhi

My micromax mobile is facing mic problem and it is in warranty but Micromax care address- shop no. 83A, first floor Radhey Puri Extn. Jagatpuri refused me to take care of it. they spoil my time and mind such a worst service in the world.They crack my mobile LCD and start fighting with me. Now i am going for the legal actions against the company.