Microsoft — battery not charging 100%

I'm using microsoft lumia 540 since 2 years. After one year after upgrading to windows 10, it shows only maximum charge upto 85%. I got a problem in my charger and then onwards i charges with usb by connecting to my laptop. I contacted microsoft customer care in online. They told me to reinstall the software using windows phone recovery tool. I done it 2 times. Then also the problem still exist. At last i changed ma batteries yesterday. But also the situation is same.
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Cannot book an Uber or Ola cab & at times not even open the maps.. inspite of the location service on, it says "cannot find you". It keeps on searching the location but at the end of it (almost 5 minutes) it says the above.
Please help. I am using Windows 10 Lumia 650.

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