Microsoft — Headphones WH-308 given for replacement but not received after 45 days

Address:Vadodara, Gujarat, 390007

To, The Managing Director/ Nodal officer/ Manager, Microsoft Corporation (I) Pvt. Ltd., 10th Floor, Tower B & C, DLF Building No.5 (Epitome), Cyber City, DLF Phase III, Gurgaon, 122002 Phone:[protected] Fax:[protected] SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT Dear Sir, With reference to above mentioned subject, I would like to bring into your notice following facts: 1. I have purchased headphones (Product code: WH-308) from Mania, an authorized Nokia Care Center on 20/007/2015 vide bill no. 7659. (copy of the invoice, I have submitted to Electro Micro Technology Pvt. Ltd., an authorized service center at Vadodara, Gujarat while submitted the product for replacement. 2. The warranty period for the product is 12 months as mentioned on product package. Moreover I have submitted the product for replacement well within the warranty period. 3. Proper sound is not coming out of the left side of the headphones. 4. I have submitted the product for replacement at local Microsoft customer care, Electro Micro Technology Pvt. Ltd., an authorized service center at Vadodara, Gujarat on 16/10/2015 vide job sheet no.[protected]/151016/023. They promised that I would receive the product within 10-15 days. After the given time, I approached the center to receive the product but they informed me that the product hasn’t arrived yet. Then after I repeatedly approached the center by visiting personally and by contacting over telephone but the answer is the same, NO. They told me raised a complaint with Microsoft support team. I contacted Microsoft support team on twitter @MicrosoftIndia 18/11/2015 where they told me to submit details and I submitted. They promised me to escalate my issue. However I didn’t get any solution even after a week so I raised complaint on Microsoft Support Team at ( on 24/11/2015. The complaint numbers are [protected] & [protected]. On 25/11/2015, I got calls from Microsoft Support Team (phone number is [protected]) promising me that I will get solution very soon. Solution yet to receive. I visited local center at Vadodara to know whether the product has arrived or not on 30/11/2015 but the answer was in negative. However they showed me their internal conversation mails which mentioned that Microsoft head office has received my product for replacement on 25/10/2015 itself. Additionally in mails it is also mentioned that Microsoft head office has no stock of new product (i.e. of WH-38) for replacement. However I noticed that stock of the product (WH-308) is available with local center. I asked to issue the same product out of their stock which they refused to do so. I again contacted Microsoft Support Team via chat on above mentioned link on 30/11/2015 to know the status of my two online complaints. With my surprise, I was told that both complaints were closed with providing solution. How can they close complaints without solution? However a new complaint is raised with complaint no. [protected]. 5. I request you to release the product as soon as possible; else I will have no other option but to file a complaint with the consumer forum as I am protected under the Consumer Protection Act of 1986. 6. It is also to be noticed that the consumer complaint will be at your cost and expenses, and I will seek compensation for the mental agony caused due to your deficiency in services. Awaiting your quick response. Yours Truly, Saurabh Gandhi
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