Microsoft — Lumia 535

Address:

700091

I had purchased LUMINA 535 on 31.12.14 thro' PAYTM its invoice No 22489/[protected]. Since from the first week it was giving a frequent rebooting problem on use (approx. 50 times a day), phone does not switch on and hanging too. In the past almost 6-7 times I had taken to their Authorised service station for the same problem in Chennai at Kumanan Chavadi & Ambattur (Job Sheet No 133 dt 14.09.15). They had said there was a switch problem, chip problem & mother board (for this they had taken Rs 2400/- from me) problem. Since this was continuing, I had called customer care after giving the set for checking at Kolkatta (where I am at present)– Salt Lake Sector V service station ((Job Sheet No[protected]/150922/019 dt 22.09.15 & Customer care complaint No [protected] dt 03.10.15). I was promised that the problem will not repeat and everything is set right by both service station & customer care. Again the problem started within a week & hence contacted customer care again by 08.10.15 and they had advised me to submit the set to their service centre & provide them the Job card ref number for taking up the issue with their higher committee for replacement which I demanded. Accordingly it was submitted on 09.10.15 (Customer care complaint No [protected] dt 09.10.15, Job Sheet No.[protected]/ 151009/004 dt 09.10.15) & details were provided to them on that day itself. Even after two weeks they didn't provide the status & decision. On contacting I was cornered for taking back the set from service station which they are saying repaired again. I had asked them what went wrong with the set & what is done for that. They are not replying and repeatedly cornering me for taking the set back. I had asked for transferring my call or asking their higher officials for a call back for which they are denying and not providing their contact numbers also. Since I had already spent Rs 5000/- towards this set repairing & on cost of transport for submitting the set at their service station & collecting back (Set cost at time of purchase was Rs 8599/-), apart from it had consumed my precious time, I demanded for replacement. Pl. Help. Regards Munuswami ASR