ADVERTISEMENT

[Resolved]  Microsoft — Lumia 650 - Service Issue - More than 45 days

It was charging issue in my device and i have submitted to Ahmedabad service centre on 02.11.2016 and I have received it after 20 days on 21.11.2016 but within a 1 days it got the same problem with another issue of camera. So again I have submitted the device on 22.11.2016 and still I am waiting for my device. It was total 45 days now and yet i am not sure, even the service centre employees are not sure when I get my device back. I have done so many phone calls on customer care and visited centre many a times but there is no proper response. Sometimes I feel that I have to forgot my mobile because nothing is happening with my device and no one knows when I will get it.

Care Centre Code: 527_504867
Job Sheet No.:[protected]/161122/007 dated 22.11.2016
Care centre address: FF/1, shivalik, opp. bank of baroda, near panchvati cross road, ambawadi, Ahmedabad - 380006.

Please help me to get my device back with resolved problem.
Lumia 650 - Service Issue - More than 45 days
Was this information helpful?
No (0)
Yes (0)
Dec 19, 2016
Complaint marked as Resolved 
I have received the device now with resolution of problems but they take too much time to repair the device.
Dec 19, 2016

Complaint Status

Microsoft customer support has been notified about the posted complaint.
Complaint comments  Add a CommentShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Microsoft
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    43%
    Complaints
    842
    Pending
    0
    Resolved
    363
    Microsoft Phone
    +91 12 4415 8000
    Microsoft Address
    10th Floor, Tower B & C, DLF Building No.5 (Epitome), Cyber City, DLF Phase III, Gurgaon, Haryana, India - 122002
    View Full Information
    ADVERTISEMENT