Microsoft — Lumia 950 XL

Address:

400064

I bought Lumia 950XL which was Microsft's flapship windows phone from Flipkart, the phone had both software and hardware issues due to which my usage was very limited and I never got the opportunity to levarage the h/w specification.
After seven months there was a fault in my battery which was unwarranted because my usage was very confined, I took measures that my phone is not overcharged, I barely used the display dock, then i convinced myself that battery issues are very common so i started communicating with both B2X and local service centre. I was told that i'll have to buy the battery from a local shop.
My device is under warranty and Microsoft is obligated to serve me, they dont have the battery, their representatives dont give a damn. In the meanwhile I am stuck here with my device which is rendered useless.

I used to be a Microsoft fan but regardless of the outcome of this interaction, you have lost one loyal customer.