Microsoft — microsoft surface pro 4 purchase

Address:Hyderabad, Andhra Pradesh, 500034

I am Neha, currently reside in Rome, Italy.
I bought surface pro4 from India and the next day I flew to Italy. The product was showing malfunctioning since the beginning and I asked for new sealed box piece as the piece is have malfunctioning.i bought the product for 1, 70, 000rupees from reliance digital.As per Microsoft customer guidelines I sent my product to Germany and they sent me a used and repaired product. And again I was asking new sealed box piece from reliance digital, they tell that they have no such policy with Microsoft to give a new piece.

Inspite of spending huge amount on the product I get a used piece and repaired piece and proper response from the retailer and as well as the Microsoft.
The whole year the product was roaming all over and I got delayed with all my projects and works and loss and time waste.
Is this the way the companies respond to a customer?
I was just asking for a new sealed box piece as the product given to me was having malfunction., I am really pissed off of things happening in india.
Please, try to solve the issue and I want a sealed box piece with that dignity and respect.
Spending 1, 70, 000 rupees on the product and got a used and repaired piece.
I do not understand what are these policies up to?
Please try to resolve issue and take action on the retailer and the company.

I want the product immediately, now my product is with my friend in India.
Please kindly take an action, it's been an year there is no proper response and guidance.
I have all the proofs.
+5 photos
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Microsoft customer support has been notified about the posted complaint.
Feb 08, 2018
Updated by Waisavkhi
I also file a cheating case and file deformation case for my wasting my time, money ...either they have to give a new sealed product or pay back my money with the extra charges for wasting all money for travelling and time.
Complaint comments 


I do not have response's a very slow process...please return back the money of the product...I do not understand Microsoft response is really slow.

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