Microsoft — Non-returning of mobile.

Address:302021
Website:consumer complaints (Indian consumer complaints forum)

Nokia mobile lumia-930 (Under waranty) was given to nokia service centre code 442_43357 i.E. 7a 1st floor scheme-1, tejaji marg, opp.Metro pilar-120 sanganer road, near sodala, jaipur-302019 on 12.01.2016 for solution of audio microphone problem.

On continue telephonic follow up, no assurance given from service centre. On 03.03.2016 when i contacted personally & asked for my mobile. Then customer care representative intimated that due to mis-handling by customer care rep. The screen has been damaged/crashed and the assure me that they will return the same after changing of screen and solution of problem within a week.

I regretted to intimate you that care centre representative are not giving any response properly even after lapse of 66 days.

If no solution is given to me within 7 days, i will be compelled to consumer court and all the responsibility will be microsoft/nokia.

Thanks,
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Microsoft Windows Mobile — Lumia540 do not support HD video

I have purchased Lumia 540 Windows mobile but it is not supporting HD video.I have gone two times in Nokia care but nothing has happened. They said it can not support HD video.at the time of purchased it was not mentioned that it can not support HD movies'.company just misguided me and I want to replace my mobile.

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