Microsoft — Office Subscription

I had let go of that thinking that Microsoft will eventually stop my Office subscription based on an agent word, but they have been trying to charge me all this time and now they have deducted a total of 5, 300/- INR. I have not been paying attention to my bank statement all this time as I was tested positive with Covid and was in treatment ever since. This is not at all fair, as they clearly mentioned in my previous message that I shouldn't be worry at all and the subscription will automatically cancel if the payment wasn't done at that time. And I did try to cancel the subscription but I was unable to do it.

I really want the money back as I got cheated here and I seek help from the support team and gave me false promises and now I got charged when I am not even using any of the Office services.

Please get back to me on this ASAP and process the refund.

Thanks & Regards,

Krishna