Microsoft — Reluctance to repair Lumia 1520

Address:

New Delhi, Delhi

Hi, I purchased a lumia 1520 in january last year. In November 2014 it started behaving erraticly and started shutting down on its own. I couldn't use it for more than 5 minutes at a stretch or it would shutdown automatically. I showed the phone to Nokia Care Lajpat Nagar (Now Microsoft care), and they reset the phone and gave it back to me. After i got the phone back, its capacitive light controls on the bottom stopped glowing. I showed the phone at nokia care Okhla again, where they again reset the phone and returned it. The problem still persisted. They said the phone had a hardware damage so it has gone out of warranty, as diagnosed by nokia care Lajpatnagar and refused to fix the phone further. I wanted to sort this issue out amicably, hence I went to Nokia Care in Kotala (near South EX). They refused to even submit the phone, stating the aforementioned reasons. I am really appalled at the serives of Microsoft. It was way better when it was nokia. Lumia 1520 is almost Rs 50, 000 and the after sales service is not worth it. Finally i went to Nokia Care in Faridabad, they said the phone can be fixed but, will have to be sent to the company for repairs. However, since nokia care Lajpat nagar has entered this phone in the system as out of warranty, hence, the are unable to send the phone for repairs. This is such a contradictory thing but Nokia/ Microsoft. I never expected such a huge company to behave so unbecomingly and hassle their customers for such petty resons. The phone will be out of warranty on 29th January and after that they will have all the reason to call it out of warranty. I have been hassled for last 3 months, and they Microsoft/ Nokia has not paid any heed to it. I have attached the photos of my phone. There is no real physical damage, save for a scratch on the right top corner. This scratch was sustained in the 2 month after purchase, However the problem started in November. So, there is no apparent connection between the scratch and the problem. I need my phone fixed, please help me get justice.