Microsoft — Replacement of lumia 535 - phone doesn't charge, battery shuts down, care centre very rude and ignorant to the matter

Address:	Mumbai City, Maharashtra
Website:	www.microsoft.com/en-in/mobile/about-us/people-and-planet/

1st Oct, 2015 Re: Microsoft Lumia 535 phone under warranty NEEDS REPLACEMENT OF LUMIA 540 OR ABOVE OR MONEY BACK. Lumia 535 mobile does not charge, gets switched off, gets hanged repeatedly, camera lens clarity doesn't exist, many times internet doesnt work on wifi / mobile network. The mobile's phone socket is exceptionally weak. One has to hold on for hours in a steady position so the charging happens so as to use it for few hours but suddenly the phone charging goes back to dead position. It is extremely frustrating and irritating and it merely can't even suffice to using it in a basic mode. Inspite of our effort to take it to the care centre in malad and borivali (Mumbai), we are very casually told that the part is not available and won't be available back till 10 more days. They didn't even hand over a spare phone as this phone doesn't work at all. When i could not use the phone as it has several problems and is a defective piece, i demanded of a replacement for which the manager lady at borivali "care" centre bluntly responded that there is no replacement policy and we can't help it if you got a defective piece. Now that's the most lame answer you can ever get for a phone under warranty. Care centres are a pathetic experience to be at. Malad centre was shutting down in a week's time so they have already returned back all existing parts they have to the H.O. WHEN ASKED FOR A SERVICE REQUEST NO. I WAS PLAINLY REJECTED BY SAYING THAT IT IS ONLY SUBMITTED FOR OPEN CASES AND NOT OTHERWISE. I am extremely terrified and feel pathetic to have bought this phone at first place. I demand my money back of my invoice value or return me a new phone on urgent basis of model no. 540 and above. Lumia 535 must be recalled by Microsoft. I demand urgent action to my problems and provide me a replacement instantly. Raunak Singhvi Contact No:[protected] [protected]@gmail.com