Microsoft — surface pro 4

Address:

122001

I bought this product on the 7th of january, from reliance digital (Gurgaon) with the intention o[censored]sing it as a work-home laptop. (I do not have the bill physically with me as i am writing this complaint, but can provide it to you if required) the salesman i bought it from was manish. About a week into using the tablet i began experiencing screen flickering. I also noticed my mail app closing randomly and excel freezing /responding slowly. I began reading online about the numerous issues that have been reported on the tablet and am shocked at the lack of professionalism on microsoft's part as it appears that they are yet to acknowledge or find a resolution for this problem.

To give you an idea of the kind of "usage" til date, i have only used the tablet for the following:
- transferring pictures to one drive
- excel reports (Approx. 350 mb files)
- listening to music
- online surfing
- playing youtube videos

As you can see, there is no heavy data crunching or transfers. The tablet has not been dropped or scratched or grazed even once, so i know that it's not due to a fault on my end. The flickering and the app closures and hang-ups do not happen on a regular basis and it's difficult to pinpoint.

My resolution to this: i want my money back. I have been reading about this and it looks like in some cases, replacements also have the same problem.
I would also microsoft to claim this officially.