Microsoft — Unprofessional customer service and errant selling of nokia phones

Address:

Ranchi, Jharkhand, 834004

I purchased nokia 105 on january 2016. 6 months down the line the microphone malfunctioned. When i visited nearby nokia care i was informed that the product cannot be entertained and will be replaced by seller only. I had purchased the product online and it was delivered from delhi to ranchi, now it is impossible to get it replaced. So my rs. 1800 went in drain.

Firstly this practice is prevalent after microsoft came in picture. Why should i contact the seller when i have service centers in my city. Moreover in such scenarios, microsoft should ban sell of these products on online marketplace. They do not do so and neither they take responsibility. It is a well designed plan to phase out the remaining lots of nokia phones and push them down the throat of customers. I want to report this unethical business practice.

I believe same story is being replicated for other customers as well and this wide spread arrangement between intermediaries across the supply chain with respective commission is helping microsoft to clear the stocks.

Can i bring this to notice of someone. So that products from microsoft that do not guarantee services at nokia care are banned from being sold on online marketplace.

Secondly i would also like to highlight on the standards of service centers run in franchise model under legal name of nokia care. Shreya services the nokia care in ranchi have worst employees in place. They do not have basic understanding of customer relations and do not understand the concept of customer satisfaction and how that impact brand image or in building loyalty. Sorry to say but microsoft have untrained professionals at crucial service encounters like service center. Though running on franchise model but the experience that results through engagement with such employees definitely leave customer dissatisfied. I for sure am not buying any microsoft product in future because of poor service encounters that i have experienced. Microsoft should have proper processes in place before going for strategic partnership like service providers.

Hopefully someone in microsoft will take notice of above concerns and do something to avoid spread of bad wom.