Dear sir,
I had purchased a Microtek UPS Model MDE800AYV1.0 Srl. no. 7FULEX150163 on 29/08/2007 from dealer M/s GANESHAS INFOTECH,Deoghar,Jharkhand vide cash memo no.957 dated 29/08/2007 with waranty card for Two Years Warranty on UPS and Battery. On 11th of June 2009 my above UPS stopped giving back up. Then I approached the said dealer with warranty card and Bill to get it replaced but he refused. Then I delivered the said UPS to another Distributor M/s GARG ENTERPRISES, Deoghar,Jharkhand for the replacement alongwith the Cash memo and Waranty card on 15th of June 2009.He delivered me my UPS on 22/07/2009 and charged Rs.1100/- being cost of two batteris for the same which I paid, as my work was suffering without UPS. When I asked them for the same they told that your Service Engineer rejected the replacement. I was really very much surprised and wanted to contact their Service Engineer Mr. Chunnu on his mobile no.[protected] and also to the service center at Deoghar but could not succeed.When I asked their Dealer I was told that He was out of station. Just look how I am being harassed by their Dealers and Service Engineer at Deoghar. Being very much aggrieved I complained the HO regarding the same.
But I am really very much surprised with their negligency for the above as even they did not reply for my repeated reminders for the same.
Therefore I request you to please look into the matter very seriously and make them replace the battery at the earliest.
Their address is MICROTEK HOUSE, H-57, Udyog Nagar, Rohtak Road, New Delhi- 110041.
Please help.
Thanking you,
SAKET CHHAWCHHARIA,
DEOGHAR,PH:[protected]
Aug 14, 2020
Complaint marked as Resolved
Microtek — Replacement of ups
I have Purchase one 600VA, Microtek UPS in 15th December 2009 and Now it is Dead after Sparking in UPS.