Microtek International Complaints & Reviews

I have complained against my jumbo 4000 inverter which i have purchased on 01/09/2021.I have complained 2weeks before till now nobody is responding kindly check and rectify my problem plz sir

I paid for AMC (Received receipt Rs. 799 - Receipt no 467214) on 21st December 2021 to take care of my Microteck inverters (SEBZ 900). When am trying to register a compliant about the fault, i understood from the service desk team that my AMC is not reflecting in the system. They have provided me another number ([protected]) to raise another complaint. I tried this number many time but no response and even if it connects they disconnect in between. This is really frustrating. Looks like the service is very bad.

Pathetic company

This is pertaining to my request dated 7th feb regarding the ups issue.

On 9th Feb, engineer replaced the faulty batteries o[censored]PS but sent me the bill of my name and address, however, this is my office system now and I had informed to the customer care team at the time of locking the complaint.
Now my company rejected the claim for reimbursement as they are asking to me update the billing details for which I contacted service center incharge named Himalaya which is located at sohna haryana. For which I requested him to update the name and address of this repairing bill because the original bill is also with the company's name. But he denied stating address can't be changed after complaint closed and now not picking up the calls. Take action on it urgently

Usually system is designed is such a way that closed ticket can be reopened within 24-48 hrs. This is not right. This is a loophole of your system which should be rectified.

I have paid 1850 rs from my pocket and want this name and address to be changed as per below on urgent basis so I can claim this bill and get the amount in my account from company.

Name - Axtrum Technologies Private Limited
Address - B-36, 1206, Express Trade Tower 2, Sector 132, Gautam Buddha Nagar, Noida, Uttar Pradesh, 201301

Below is the complaint and serial number of device.
MJCHR[protected] / 19LULPOAB264732

Hope to hear from you soon.

Regards,
Gaurav Chugh
Mob#. [protected]

Hello,

I had to upgrade my inverter one year back and after proper research and going through reviews and feedback I decided to go with Microtek over other brands such as Luminous. As soon as I bought from the second month of the purchase I have been facing issues with it. The most important part (motherboard with the transformer) has been changed in after a month purchase. Now, recently it stopped giving output and my family was in dark while I was travelling out. The technician came and solved issue and one more issues (voltage fluctuation) was created after he left. This is the same issue I had previously when they got the motherboard changed. I would like to request Microtek to replace this faulty inverter of mine and provide me complete new one.

Regards,
Jameel

The technician- Mr Shashi Raj on 06/12/2021
visited our place but unfortunately he was not able to give any solution.
He further consulted with
Microtek service center exe. Mr. Gaurav,

He further told that this ups xp 1400 can not be used for fans and fan can not work with this invertor.

When I visited your agency where I purchased the UPS and there the completely refuse to hear anything from us.

The overall service provided by Microteck was really pathetic and poor and sadly to say behavior or your representative is totally against the customer satisfaction.

repeated request and escalation proved to be futile ans total waste of time and.

It's been proved that purchasing a microtek product is amount to loss of hard earned money and mental harassment.

Could you please take a quick deceisive action to resolve this issue failing from which by your side will be an
indication for me to take a legal action against in consumer forum against your organization.

Shreeom

We have raised a complaint regarding charger is not working in my inverter which is guarantee period. I have given bills to service engineer and they are asking for manual of the inverter. Is it correct required documents for availablement of guarantee. If yes, kindly suggest me all documents for warranty??? And also Engineer behavior is very bed and poor language to

Engineer service very poor tolk and very bed behavior

My previous complaint is not resolved and marked as resolved by Microtek. My trust is over from website also. Is Microtek is that powerful that even a public platform is its slave. Don't trust guys this platform for complaint.

I bought microtek ups legend 650 on 18 of August. It stops working on 20 August. I lodged a complaint on 21st August. After one week service engineer arrived and told to come tomorrow. After that they are making excuses, i am fed up with their excuses. If you don't have parts then replace the product. I have worst service experience with Microtek. Never wanna buy again. My ticket number is :- MJCBR[protected].

My ups not charging..please solve this issue as soon as possible

Dear Sir,

On 08-07-21, we placed our order with Microtek Solar PCUs 1435 – 3pcs, 1235 – 2pcs, 2035 – 2pcs, 2335 – 2pcs, 2550 – 2pcs. We paid ‘Microtek International Private Limited’ with ref no. ‘opentxn24260965’ Rs. 50000.

As we received only half of the products ordered and the other half of it is yet to be delivered. It’s been more than a month. We have lost our customers as well as a loss of considerable goodwill to us.
Please look into this matter and promptly dispatch the goods ensuring that we receive them no earlier than 23-08-21.

Regards,
END USER ELECTRONICS AND ELECTRICAL
Plot no. 88, Bapuji Nagar, Bhubaneswar, Odisha
Ph no. [protected]

Inverter is not working

Invertor board replacement done on 22/06/21 not even crossed two months again the same problem board crashed this is way your production all the product i need replacement.

Dear sir
Our UPS has been closed for 20 days, we are complaining again and again, but there is no hearing of our complaint, due to UPS not being on for 20 days, the machine is stopped, please fix our problem as soon as possible. will be
thank you

mukesh kumar

Cont-[protected]
Name-Suraj saha
Pin-734001
PURCHASE-01.01.2019
ADRESS-Bidyapith road, Lake town, Siliguri, WB.
State-West Bengal.
Dist-Darjeeling.
Tashil-Siliguri.
Pin-734001.
Model-UPSEB850
Serial No-A7FGBNX232613

I am calling to customer care but did not responding me.

Cont-[protected]
Name-Suraj saha
Pin-734001
Purchase-01.01.2019
Address-Bidyapith road, Lake town, Siliguri, WB.
State-West Bengal.
Dist-Darjeeling.
Tashil-Siliguri.
Pin-734001.
Model-UPSEB850
Serial No-A7FGBNX232613

We bought a UPS on 7th July 2021 and since then it has failed to provide any backup at all. This is hampering our work whenever power goes out.
Service center has logged the request but not provided any resolution for the same. We have been following up with them for past 1 week and still they are just making excuses.
Kindly replace this faulty product ASAP.

Our solar PCU is not working
Model no 2035/24
Sl no-20FFLSQAG016632

My inverter backup problem issue 1hr after battery low problem my inverter serial no 18GNKHGAR032364

Dear sir,
we have 20kva of your company microtex ups Is thought but not working after 7 day i have compelate thee time but there is no solution for my problem so plese care full solution my problem imidently

ups dettel
rating-20kva
aci/p:415v-3ph
batt.voltage:360v dc
output:230v-1ph

thanks
mukesh kumar
mobail no-[protected]