Ministry Of External Affairs — Delay in reissuance of expired passport

Address:

Ludhiana, Punjab, 141012

I had gone through the verification process for passport re-issuance on 16-feb-2017 at psk - ludhiana, punjab. The file number is ch[protected].
Even after submitting all the necessary documents, the application status was put on - hold. The online status read - "has been submitted along with applicable fees and supporting documents" for a month.
On 17th march, my mother visited the psk to enquire about the reason for delay. The staff without giving any valid reason took the photocopy of the acknowledgement letter/receipt given at the time of verification and said that passport would come within a week.
On 27th march. My mother visited the psk for the second time and got to know from the psk that they were understaffed, so all the files have been lying in the office itself. My file was pulled out to put under processing and the new application status says - granted and the online status is - "pending for physical verification at respective thana under sp office, district ludhiana". It's going to be ten days and the status is still the same.
I'm not sure whether i'll get my passport anytime soon. I need it asap. Kindly redress my grievance.