Mivi — Refund not credited in my account

Website:

mivi.in

I placed an order for MIVI wireless DuoPods M80.
After receiving, I refused the delivery because of some genuine reason I say the reason to MIVI team they also approve it and ready for the refund process, then the product got returned to there warehouse and after that, they initiated the refund of INR 2699.00 As per their policy, the amount must have reflected in 3-14 days in my account.

When the amount does not credit on 15 days I contact them that the refund is not credited in my account they said share your bank statement from the order date to till date, so I do that also but after sharing the bank statement they do not give any response and if I contact them they keep saying that we will talk to the concerned team and give the update but I do not get any response from there side its already been a month from the date they initiated the refund.

These guys will keep saying For any assistance please get back to us we will help you ASAP, but in actuality, there is nothing like support here. My experience of e-commerce shopping on mivi.in is one of the worst website to rely on.

A general warning/advice to anyone reading this, never go for MIVI instead rely more on other popular e-commerce websites like Amazon, Flipkart, etc.