Mobikwik — account disabled - [protected]

vikas kwatra

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110085
Website:	www.mobikwik.com

My Mobikwik wallet is blocked for about 45 days now. I've written so many emails to [protected]@mobikwik.com but they don't seem to pay any attention to it. They are not even transferring my money back in my bank account.

After huge back and forth over the emails (that too they reply after 2-5 days), first they asked for my documents and then so many more details. I've shared allthe details with them however they are not working on my concern.

I am now concerned about my money as I have 9000+ in my account.

Latest update - they said I've received 10k from someone and now they want me to force him to send his documents else they will not unblock my account.

Request you to please look into this matter and escalate this to wherever applicable and help me in getting my money back.

I'll be highly thankful to you.

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Mobikwik customer support has been notified about the posted complaint.

Jul 17, 2017

Updated by vikas kwatra Can someone please provide me a customer service number for mobikwik where I can talk to a human. Their email - [protected]@mobikwik.com is a canned response mailbox that always sends out the same reply and if they reply - they do not read our question/concern but keep on asking for the information that they need.

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Comments

DEVAL DOBARIA

from Mumbai, Maharashtra

My Vodafone postpaid bill payment mobikwick transfer to someone else Airtel postpaid bill. And from last 6 days they just communicate by helpline chat not any mail or call from them.its just a irresponsible work by them. don't go with type of site for any important transaction.

rbanshiwal

from Lucknow, Uttar Pradesh

Sir, from my account rupees 49 has been wrong recharge of mobile number [protected] . Kindly I request you to that refund my money my mobile number [protected].
Thanks