Mobikwik — airline refund not processed and no response from mobikwik

Address:

560067

Hi,
I have a mobikwik account with my mobile number [[protected]]. I have made a payment of rs 2, 891 to book a airline on 8th jul through mobikwik. However, i had cancelled the booking with makemytrip on 10th jul. The merchant has processed the refund on 10th jul itself (Attached photos). Mobikwik suggests 2868 is refunded to bank. But that it's been more than 40 days, the mobikwik has not refunded to my back/cc. I've put a request through the mobikwik app (Two tickets are raised, ticket #8961782) but i never got any acknowledgement email or any reply.

Also mobikwik's customer care number doesn't work. There is no way you can contact them.

It's unbelievable that mobikwik is handling customer complain so irresponsibility.

Please process my refund of rs rs. 2868 immediately to my cc account!!!.

Regards,
Bhavik