Mobikwik — amount deducted but not refunded

Address:560068

I am venkatesh, i transfer the money from mobikwik wallet to bank. While sending the amount at the last minute error came. Amount deducted from my account still not refunded or credit to my account. Please help me. Customer service not resolved the issue. My mobile number is [protected]. I want to pay my exam fee. Still the amount was not credited to my bank account or wallet.
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Mobikwik customer support has been notified about the posted complaint.
Nov 24, 2018
Updated by Venkat Sid
Still amount not refunded from mobikwik. Please help me to get that amount

Nov 27, 2018
Updated by Venkat Sid
Please help me. They are deducted 10348 from my wallet but still the amount is not credited to my wallet. Nothing action will be taken care by them. Worst customer service. I gave commission charges also to transfer the money to my bank account. Totally 10348 deducted from my wallet. Till now there is no update regarding this. My Mobile number [protected]. And ticket number 9776732. Please help me almost I am waiting for more than a week. I didn't face this type of issue in other payment sites like paytm phone pe and all.

Complaint comments 

Comments

I added Rs1500 in my Mobikwik wallet but unalbe to transfer it to my bank account as it is asking for KYC.
But, as I tried updating my KYC it shows:
This service is currently unavailable.

I tried upadating it both on website and app but neither of them is working properly

Please help...

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