Mobikwik — Amount deducted without Authorisation

Address:	Jaipur, Rajasthan, 302020
Website:	www.mobikwik.com

Hello All,

This is to inform all that Mobikwik app has debited my ICICI Ac twice on 6th Jan 2016 and 11 Jan 2016 with 1574.49INR and worst part is their customer care reps are unable to reverse that amount and on top of that they are unable to even find the transaction either.
I have recently forwarded them the same screenshot i have attached in this email too.
Below mentioned are my Mobikwik details you may find helpful.

Name: Deepak Panicker

email: cognus.[protected]@gmail.com
transaction dates: 5th Jan and 11th jan 2016(check screenshot for the amount)
Trasaction ID: [protected]( I am not sure if this is the transaction ID but this is what shows under the transaction date in my ICICI A/c) its mentioned in the screenshot as well.

for 2nd transaction which got debited for the same 1574.49RS there is no numbers mentioned underneath. All it says under that transaction is: IPS DB DT[protected].01.17(as mentioned in the screenshot)

So i would request them to look into this matter on a high priority basis and refund my money back into my account as i never authorized any of those transactions.