Mobikwik — bsnl prepaid data recharge

I made a bsnl prepaid data recharge of ₹551 via bsnl mobikwik app on 9th january'2020 with txn ref i'd: - mbk[protected] and order id :-59ba5cf92c028 which failed. I tried to repeat my recharge after waiting for 5 minutes but again the recharge failed.in my bsnl mobikwik account wallet showed ₹ 0 as balance but in the history section ₹-551is shown with the above order i'd. ₹551 got deducted from my bank account but no refund received yet.. Please help...
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As soon as I loaded my mobikwik wallet with 5000 I forced for logout and since 4 days I am not able to login it shows account disable . I am sending 20 mails a day but mobikwik account is full of mails and there customer care number is not working toll free number transferring calls to person since 1 hours 15 minutes then cut off .

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