Mobikwik — CC bill payment: INR40000 withheld

Hi there,

I have made a payment to my Citi bank credit card using Mobikwik txn MBK[protected] as usual and they deducted INR40000 from my bank account. I got surprised to see my subsequent CC bill, where it was showing amount was not paid to them by mobikiwk and they have charged interest on it. I followed up with them thorugh tkt # 17443128 dated dec 7, 2020 and they took almost a week to refund back the money on 17 Dec 2020 and I made the payment to my CC on the same day though Paytm. On interest they said they would pay and asked me to upload the copy of bill. I told them that it would take few days as interest until that day would come in the next cycle bill and instead of honoring they closed the ticket and not paying back the interest accrued due to their mistakes. I have been following up for some time and even raised a fresh ticket in parallel #18074450. Thanks