Mobikwik — cheating done by mobikwik customer service agent

Address:	Ernakulam, Kerala
Website:	Mobiwik. Com

On 10 th Nov I tried to recharge my jio account via mobiwik .Com from my jio app but unfortunately it was not credited till 11 Nov 18 . On 11 Nov 18 at 10 25 am I have called on the mobiwik customer service agent of mobiwik customer service mobile number a agent took the phone and I told him about the matter which happens on 10th Nov . I claimed him for refund on my money as as my recharge was not done but he told me to download the mobiwik app first as the procedure for refund he also asked me to download an anather app anydesk at first I rejected to download the app but managed me claverly by saying that this was the procedure for refund thus I download the app and he asked me to say the ten digit number to present it the app I told and he manned me to enter the card no ccv no to it suddenly and again he asked me to enter the amount suddenly I found a thipple otp was generated and a sum of 15398 was debited from my account suddenly I come to known that he has hacked my phone thus I manned to block my card the three trannscation as follows Mobiwik txn[protected] of rs 399 ABIPl txn[protected] of rs 9999 yes bank txn[protected] of rs 5000 I was unable to complaint on my home branch as of devali holiday I tried again and again to the same mobile no but no body picked up on the phone .Yesterday I have made a call from anather mobile to the same mobiwik mobile number they took the phone I have told all the detail to them and the agent given a complaint registration no of[protected] I was told that the enquiry team will call me within 24 hrs and no call came today again I called on the same mobiwik mobile no the agent told me that the complaint is in open stage the will contact through the mail. Thus request you to take necessary step to refund of my debited money .