Mobikwik — debit money in my bank

Address:

3049/1 street No 5A Ranjeet nager patel nager new delhi, 110008

I had tried to recharge my phone number [protected] through mobikwik on 15/10/2019 at 1.22am. Ruppes 499 is deducted from my sbi debit card account but number is not recharged. I am recharged two time but recharged is not successful and my 499 ruppes debit two time of mobikwik and my total amount is 998 no response from there side. So thats why i write my experience here.and my money refund fastly please
I attach copy of bank and mobikwik statement with this.
Thank you.
Order id RJ[protected]
Order id RJ[protected]