Mobikwik — e-ticket refund

My id is [protected]@gmail.com and registered mobile no is [protected]
I made irctc ticket on dated 13/10/17 for rs. 1390+gst charges and transaction id[protected] later cancelled for same 24/10/17 refund of same tell date not credited in my mobi account rs. 1325/- however as par irctc statement they have already refunded amount dated 24/10/17 bank refund txn id [protected]
I am afraid from your poor service for refund, i suffered this type of thing before

I tried your care no. Many times but nobody picket the phone