Mobikwik — for non payment of credit card bills to icici and sbi submitted through mobikwik

Address:

Sai Sadan House no. 551, Sector 8-B, Chandigarh, 160009

I paid icici bank credit card bill through your upi portal of mobikwik for a consideration of rs 42, 000/-paid in respect of my credit card of icici bank being xxxx xxxxxx x 5007, from chandigarh, on july 11th, 2019, vide online mobile transaction from your mobile portal [of my client’s mobile number [protected]] vide id mbk[protected] and reference id kkbk[protected] and the same was deducted the same day from client’s bank account.
I also paid sbi elite card ending with digits 4335 xxxx xxxx 6373 has not been remitted by you to the concerned operator, which was to the tune of rs. 10, 000/- made on the same day i. E. On[protected] from chandigarh, and the same was deducted the same day from client’s bank account. The same was remitted vide order number mbk[protected].

Both the payments aforesaid have not been credited to respective operators by you despite three weeks having elapsed and i am being levied heavy penalty, interest and other charges besides facing flak due to non-payment. Earlier complaints have failed to elicit any response at all.
Forthwith make the payment of rs. 42, 000 to icici bank; rs. 10, 000/- to sbi and also to tender an unconditional apology plus reimburse a sum of rs. Two lakhs each towards mental agony and harassment suffered