Mobikwik — I don't receive the gift card to my email and money deducted

I ordered a amazon gift card of rs 100 by mobiqwik on 3 january 2020 but don't get my gift card into my email. I had complaint the customer service many times but got no response from them. Please help me with that regards. My order id is - 5e0f650a46e0fb001d
Please help i will cry and unhappy using mobiqwik and if my resolved is not solved then i will know that mobiqwik is a fraud and i will telly relatives to not use mobiqwik and i will rate it 1 star in google play store. So please help with my regards.
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Yesterday i complete a transaction via mobikwik my wallet balance is deducted but not transfer in my bank account amount is 12300 so plzzz resolved my problem my ticket id is 13797911this app fraud plzz check ticket id and resolve my problem m very poor person plzz plz plzzzz

My account was hacked and misused. Total 18 transaction of Rs 1500 + 1 Transaction of Rs 500 + 1 Transaction of Rs 166 were done on 27-Dec midnight without my knowledge. Total transaction Amount is 1500*18+500+166=27666 Rs. Please solve my issue on urgent basis and revert my amount asap..

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