Mobikwik — I paid rs. 42000 using their portal to pay icici credit card payment on 11th july but they have not remitted the amount and are not responding.

Amar Vivek

from Mumbai, Maharashtra

Address:

Good Earth Business Bay – #601, 6th Floor, Sector 58, Gurugram, Haryana 122101, India. Email: https://www.mobikwik.com/help Phone: 011-61266390, Chandigarh, Punjab, 160009

I paid a sum of Rs. 42000 through UPI Service of Mobikwik to make payment of my ICICI Credit Card bill on[protected], and they had portrayed that the same gets remitted in 48 hours. my bank account was deducted the same day by Mobikwik and yet they have not remitted payment to operator ie ICICI Bank till date, due to which I have lodged over half a dozen complaints with them repeatedly and have been calling them but they dont respond. they are not sending me the proof of remittance to the ICICI and rather they are replying in one word that my payment stands made. ICICI bank has levied heavy penalty on me due to non-payment. I am suffering and under lot of trauma and agony due to which I need a redress. Amar Vivek - [protected]@gmaill.com. [protected]

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Mobikwik customer support has been notified about the posted complaint.

Aug 01, 2019

Updated by Amar Vivek It is quite strange that three weeks have already lapsed since the deduction of this amount and I have made over a dozen complaints, yet, the MOBIKWIK is highly unresponsive and even to this portal they are not responding. This shows how incorrigible and thick skinned they are. their intentions are clearly fraudulent to the core.