Mobikwik — mobikwik supercash not deducting for any transaction

Website:

www.mobikwik.com

Hi iam using mobikwik wallet for many years. I have around 750 in my supercash balance. But everytime i make a payment online or recharge the mobile no supercash will get deducted. I cant able to use even 1% of supercash for online merchants like ebay, myntra shopclues and nowhere. As per mobikwiks instruction they say that we can redeem the supercash for atleast 5-10% everytime we shop with ebay and shopclues. Its totally false. I have mailed customer service many times but no response from them. They will say that your ticket will be resolved within 24 hrs. But post 10 days even i did not receive any message from customer care team. Mobikwik totally cheaters. Gambling through supercash terms. Worst ever company