Mobikwik — mobile recharge failed but amount not refunded

Address:

NIIST quarters, Thiruvananthapuram, Kerala, 695019

I tried bsnl mobile recharging through mobikwik, but recharge failed, while the amount was deducted from my icici bank credit card. No refund till date despite complaining to mobikwik and bsnl.

Complaint reference number is : 12003642

Transaction id: mbk[protected]

Amount: 2099.0

Transaction date: 25/08/2019 09:58:00

Description: recharge of mob no [protected] with plan 2099. Paid from icici credit card. Recharge not done. Amount debited.