Mobikwik — Money deducted but tickets not done

Address:Kamrup Metropolitan, Assam, 781020

I booked a train ticket worth rs 5511 and tried to make the payment through mobikwik wallet.the money is deducted from wallet but the booking is not done.plz help me to get the refund as soon as possible..this is not a small amount.plz help as soon as possible.as I complained on mobikwik i got the ticket no #5993451..plz sort it out very soon...i am very disappointed with this type of response.help as soon as possible or you will loose ur valuable customers.
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25/2/2017 morning i was sent money my wallet to my bank ac transaction status complete and successfully and money dabited in my wallet and not credit in my bank ac
Order num is
1JYGO62WW8M79
Ac num and bank name
Axis bank
[protected]
Date
25/2/2017
Where is my money

I was add 500 rupee in mobiekwik wallet but not add money in my wallet pls cheak and refand my money my no [protected] my I'd [protected]@gmail.com plz Help

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