Mobikwik — money deducted recharge not done/ no action since 16 June 2015 8.20 am morning

Address:

New Delhi, Delhi

i recharge my number 9313836*** with Rs 949 on 16th June morning at 8 am. I got a message from reliance instantly " your recharge can not be processed at this time. Thank You. Reliance". i lodged a complaint vide mobikwik ticket numbe #2843040 and #2849539. No action has been taken yet. I even wrote a mail onto [protected]@mobikwik.com. No action or reply yet. i got my pack renewed yesterday. i want my money back into my wallet asap as your grievance system has shook my faith in you. i had been a great admirer and proponent o[censored]r quick recharge app bt i hate ur resolution mechanism. its non-dedicated and totally at ur will. i think ur app is gud for small amount recharges only. Freecharge is better on this front as they instantly revert the money back into the wallet. Get my money back.