Mobikwik — money got deducted from account not received order confirmation

Address:201301
Website:MobiKwik

Hi I made a payment on 8th June at street style store through MobiKwik. But money got deducted from my account.. but I have not received any order confirmation ..they say the order is not place .. and now when I am calling the customer care .. they are not picking.. I kept on hold for more than 15 min .. please help. Also I feel MobiKwik is a cheat... They do this with everyone. How can I get a refund... Please help.. not able to get through any one...
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Please unblock my account.. i have 5500 in my wallet.. i need urgent money.. please help
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