Mobikwik — my amount is not refunded by mobikwik

As i had purchased an item in myntra via payment gateway mobikwik, as i had to return the item and requested for refund from myntra, they initiated the refund, but i see that mobikwik has the amount in it's wallet where in i cannot use it. Bi tried reaching thier customer service, but i dint find any reply from them as their customer service desk is currently unavailable.
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Hello MobiKwik,

i have made payment of myntra order of ₹3214 through MobiKwik, money is deducted from my bank but no invoice or no order is placed at myntra.com... please help.. my registered mob no. [protected],
my email id - [protected]@gmail.com

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