Mobikwik — new user and miss guide about wallet balance transfer

amit kumar21

from Haridwar, Uttarakhand

Address:

ARAGHAR CHOWK, 248001

I'm new user & using mobikwik app, via bajaj finserv i had applied for insta wallet 10k
There was my wallet balance rs. 10000

But i have changed my primary no. From [protected] (Bsnl) to [protected] (Airtel)
No. Via customer care on 9th no. But he didn't nform me that wallet balance will not carry forward.
All services carryforwarded but my
Rs. 10000 wallet balance is showing nill?
Now i am loging back with my old number. Its showing your this account is desable.
And now my old number [protected] parmanantly deactivated.

My loan emi is on what i do i did not you this balance yet.

Please do need full and resolve my query
Eighter transfer my wallet amount to new mobile no. Which is [protected] or active my old account which is [protected] with wallet balance. Or refund my money.

As soon as possible

Non of yours customer care number contactable.

I hope i don't need to go next level.

Thankyou

Best regards
Amit kumar
Contact no. [protected]

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Mobikwik customer support has been notified about the posted complaint.

Feb 10, 2020

Updated by amit kumar21 Today early morning I got a call
At 6am the guy with the name of Deepak sharma saying from mobikwik from mumbai Bandra...
Calling from unofficial number.
[protected]

I said is this a time to call he said we serve service 24/7
Then he said that your wallet balance will be transfer to new mobile wallet you dont worry...
He told me to give otp or download team quicksupport app...

And asked to give 10 digits I'd,

I refused to give hence I have a doubt
Please confirm is this call from mobikwik team,

And please solve my problem as soon as possible.

Please be aware such m. Fu. Fraud guys.

Feb 12, 2020

Updated by amit kumar21 Till now no call no mail no any update about my complaint...

How log time will it take to resolve

Feb 13, 2020

Updated by amit kumar21 I'm new user & using mobikwik app, via bajaj finserv i had applied for insta wallet 10k
There was my wallet balance rs. 10000

But i have changed my primary no. From [protected] (Bsnl) to [protected] (Airtel)
No. Via customer care on 9th no. But he didn't nform me that wallet balance will not carry forward.
All services carryforwarded but my
Rs. 10000 wallet balance is showing nill?
Now i am loging back with my old number. Its showing your this account is desable.
And now my old number [protected] parmanantly deactivated.

My loan emi is on what i do i did not you this balance yet.

Please do need full and resolve my query
Eighter transfer my wallet amount to new mobile no. Which is [protected] or active my old account which is [protected] with wallet balance. Or refund my money.

As soon as possible

Non of yours customer care number contactable.

I hope i don't need to go next level.

Thankyou

Best regards
Amit kumar
Contact no. [protected]