Mobikwik — non cancellation of bus ticket and not refunding money

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Mobikwik

I had booked 3 bus tickets from rajkot to vadodara on 13/10/2017. Ticketpnr is b25kxmh5 and operator pnr is 65972316. My out of which 1 ticket i wanted to cancel. I was trying since 14/10/2017 for cancellation. Everytime same error shows that you can not cancel ticket at this point of time. I complained about it to mobikwik before more than a week. There was no response on it. Yesterday i raised issue on twiter and company said after one week that partial cancellation is not allowed.
I would like to note that as per cancel policy of mobikwik partial can8is allowed. Its clearly written there. Also mobikwik application shows option for partial cancellation. I sent all proofs to mobikwik.

Today is my journey day amd till date issue not solved by mobikwik. I want now refund of one ticket rs. 568 which i lost due to cheat by mobikwik. I would say all indians not to use this third class app. Better to go for paytm and other apps.