Mobikwik — paid amount to irctc but after time booking failed. now my amount not credited to my bank account.

Address:	492001
Website:	www.mobikwik.com

I booked train ticket on nov 29, 2017. But after payment getting message booking failed. My amount is refunded in mobikwik wallet rs. 2087. I am going to transfer my balance to my bank account but didn't transfer. Showing rs 2149 for transaction. After that i added rs. 100 extra then going to transfer but again showing new message rs. 2240 for this transaction. What is this. I need my amount. I mailed mobikwik rise complaint on their help section. But still no resolution no reply by mobikwik.
Why?
You are unable to booked ticket so why adding features make my trip goibibo etc. I want my amount in my bank account. Not your wallet. Because here total waste my amount.
My no. [protected]