Mobikwik — recharge amount deducted from my bank account but recharge not done

Address:

K-II, 931, Sangam Vihar New Delhi 110062, 110080

Dear Sir,

Yesterday I did Reliance Jio recharge of Rs. 555/- for my wife number [protected] by Mobikwik app Rs. 555/- deducted from my Bank account but recharge not done. Since tried many times on customer care number of Mobikwik many times but no one is picking phone. Also I did report to Mobikwik helpdesk which complaint is still not been responded by Mobikwik helpdesk team.

It is my request to Mobikwik team please refund my money or make recharge to my wife number of Rs. 555/- which has been deducted from my bank account.
Otherwise I am going to file complaint to consumer forum of India regarding this cheating.

Regards,
Deepak
Registered mail id on Mobikwik App:[protected]@gmail.com
Registered Number on. [protected]