Mobikwik — Recharge not done yet but amount deducted

Address:	Gurgaon, Haryana
Website:	Mobikwik app

I had done a recharge of ₹402/- on my mobile number [protected] with my SBI debit card on mobikwik. money has been deducted from my bank account but recharge is not yet done I have been told that my issue would be solved in 48hrs it's been 3rd days today not my recharge nor my refund has been arrived yet .had written many complaints to them on their app but tgey didnt respose even yet transaction number is RJ[protected]