Mobikwik — refund not reflecting in bank account.

Address:

Raigad, Maharashtra, 410210

I have not received the refund money in account as per the following details shown: nov 28, 2018 10:32am refund from myntra.com transaction id:[protected] received :₹ 1, 473.46 it is not reflected in my bank account. Please resolve the issue asap.
I have tried to contact mobikwik multiple times but no response from them.
I only get a ticket number but nothing is done about that and no reply is received.

Archit mishra
[protected]@gmail.com