[Resolved] Mobikwik — Refund of jabong cancelled order

Nagarapu

from Bengaluru, Karnataka

Address:	560037
Website:	www.mobikwik.com

Hi team

Please issue my full refund of 5630 which I received from jabong to mobikwik wallet. Only 2532 has been refunded to source account. I have been struggling and contacting mobikwik team from 1 week they are not taking any action. They are closing the ticket stating amount of 2352 is refunded. Who will pay remaining amount. Mobikwik is pathetic wallet all vendors should remove as payment gateway.

I called them up many times. They won't connect only to customer care executive

Please help me to get my refund from mobikwik

Thanks
Anitha

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Oct 3, 2016

Complaint marked as Resolved

Mobikwik responded that they refunded to my source account. I will wait to see my refund amount. Thanks mobikwik team

Mobikwik customer support has been notified about the posted complaint.

Sep 27, 2016

Updated by Nagarapu Dear Nagarapu,

Greetings from Jabong.com!

Thank you for your e-mail note. Please accept our sincere apologies for the inconvenience caused to you. We would like to inform you that as per our records the refund of amount INR 5780 was done from our end as on 20th Sep'16 and it takes 7 business days to get the complete amount reflacted in your account. Hence, we request you to check with your card issueing department. In, case of any discrepancy, please revert us.
Thank you for your understanding in this matter.

We are always at your service. Visit our new and improved FAQ section for further queries at http://www.jabong.com/support/faq/.

Regards,
Jabong Care Team

Sep 27, 2016

Updated by Nagarapu Hi, anitha.[protected]@gmail.com

Hope you liked our response! Please rate your experience

Query
Give my refund back else I am going to consumercourt

Resolution
Namaste!

We understand that you are concerned about the money refunded.

Apologies for the inconvenience.

Please be informed amount Rs.2352 has already been refunded to bank account.

53bfbd519d51f 2352.75 [protected]:10:23.0 PAYMENTREFUND

Thank you for being a valued MobiKwik customer.

Best Wishes!
Team MobiKwik

Ticket No: 5331103
Status: Resolved

Sep 27, 2016

Updated by Nagarapu Please find the mail from jabong and mobikwik. See how mobikwik is cheating customers