[Resolved] Mobikwik — Refund Request | |||
I have created my mobikwik account on 19th nov 2014 as i wanted to purchase an item worth Rs.20, 000/- in ebay.In your terms i have seen that one can add upto Rs.50, 000/-. So, i have added Rs.10, 000/- first.Later on it didn't let me add the remaning amount. I have lodged a ticket on 19th nov 2014 and you replied that once in a month, one can add upto Rs.10000/-. So, again i have lodged a ticket on 20th november 2014 requesting the refund of my amount Rs.10, 000/- to my bank account.I have not received any response. Again i have lodged couple of requests regarding the same issue of refund. Till now, you have not replied me regarding the ticket. How would i request my refund i[censored] dont respond? please let me know the status of my refund. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Mobikwik customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
yesterday i make complaint like this "(When I recharge my number I get only this massage (Thank you for using
your SBI Debit Card 622XX5062 for a purchase worth Rs655 on POS
[protected] at One Mobikwik Systems txn#[protected].
Time: 11-Nov-14 1:08:13 AM)
But I didn’t get any amount of recharge.
Can you please refund my money (655rs) back in my account.
Order no MN[protected] .
Date and time 11-Nov-2014 12:20AM
Mobile [protected].)"
they reply my with this massage
"Thank you for taking out time to write to us.
We understand your concern of Payment update. We would like to inform you that Payment has already been updated to your MobiKwik Wallet.
Please check your Wallet Balance to confirm the same.
You must have received an email with complete details of the Payment update.
MobiKwik team deeply empathizes for not meeting your expectation and promise to keep serving you more efficiently every time you use us.
thank you for choosing MobiKwik.
Regards
MobiKwik Team
"We take pride in serving our valued customers"
BUT I DIDN'T HAVE ANY WALLET HOW I CHECK MY BALANCE. I REQUEST THEM TO HELP ME BUT THEY DIDN'T GIVE ME ANY ANSWER
your SBI Debit Card 622XX5062 for a purchase worth Rs655 on POS
[protected] at One Mobikwik Systems txn#[protected].
Time: 11-Nov-14 1:08:13 AM)
But I didn’t get any amount of recharge.
Can you please refund my money (655rs) back in my account.
Order no MN[protected] .
Date and time 11-Nov-2014 12:20AM
Mobile [protected].)"
they reply my with this massage
"Thank you for taking out time to write to us.
We understand your concern of Payment update. We would like to inform you that Payment has already been updated to your MobiKwik Wallet.
Please check your Wallet Balance to confirm the same.
You must have received an email with complete details of the Payment update.
MobiKwik team deeply empathizes for not meeting your expectation and promise to keep serving you more efficiently every time you use us.
thank you for choosing MobiKwik.
Regards
MobiKwik Team
"We take pride in serving our valued customers"
BUT I DIDN'T HAVE ANY WALLET HOW I CHECK MY BALANCE. I REQUEST THEM TO HELP ME BUT THEY DIDN'T GIVE ME ANY ANSWER
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for using your SBI Debit Card 622XX5062 for a purchase worth Rs655 on POS
[protected] at One Mobikwik Systems txn#[protected].
Time: 11-Nov-14 1:08:13 AM)
But I didn’t get any amount of recharge.
Can you please refund my money (655rs) back in my account.
Order no MN[protected] .
Date and time 11-Nov-2014 12:20AM
Mobile [protected].