Mobikwik — Transaction fail but amount debited

I made transaction on 15oct'20 on mobikwik to creditcard bill option usng upi transaction.

The transaction showing canceled on mobikwik but amount was debited from my bank account.

The same day amount was debited from my bank account i wait 7 days but still my amount was not return.

Please fnd the attched details.

Kindly help, I contact kotak back, Mobikwik and icici bank every one is telling that there is no problem from our side kindly check with other.

Problem is I made a bill payment for icici credit card on 15 Oct20 through mobikwik wallet with help of kotak bank.

Mobikwik says that transaction was cancelled but amount debited from my kotak bank.

I asked to kotak bank the transaction was successful from our side.

But icici credit card bill payment was not received.

Please find attached details.

Transaction Date : 15 Oct'20
Transaction Amount : 21724.22
Reference Number : UPI[protected]
Account Number : [protected]