Mobikwik — ugvcl electricity bill payment not done and money not refunded to bank.

Website:

www.mobikwik.com

Hi team,

Transaction made on 9-apr-2018 for a utilities bill payment o[censored]gvcl of rs.1150.73 is not shown in the transaction history.
The transaction is not successfully done as ugvcl has not received the amount and the amount is deducted and not refunded to my bank account.
Transaction details:
Transaction ref. No. As per bank:[protected]
Transaction payment ref. No. As per ugvcl: [protected]
Amount: rs.1150.73
Transaction date: 9-apr-2018 8:03 pm
Mobile no: [protected]

Please look into it and help.
Regards,
Sohil.