[Resolved]  Mobikwik — Unauthorised Payment and Deduction

Address:

Faridabad, Haryana

Mobikwik has deducted 445/- from my wallet for the transaction id DMBK[protected] (Vendor Name as per statement- Dominos). This transaction was not authorised by me and i never made this transaction. Mobikwik always send otp on registered phone number, I never received any Otp on my phone. i received message for deduction only at 9.54 PM on 9August 2015. I also raised complaint (Ticket No. 3290001) to these cheaters, first they replied me "We understand that you are expecting a refund from the Merchant’s end. Please be informed that Rs 349 have already been refunded in your MobiKwik wallet. Transcation Details: [protected] 35.0 [protected]:45:18.0 CashBackCron Credited Wallet For CashBack EBAY [protected] 314.0 [protected]:51:46.0 WALLETREFUNDSUCCESS refund wallet success " These cheaters giving reference for the transaction made in the month of July but i raised complaint for the transaction of 9 August 2015. I reopen the complaint ticket but these cheaters are not refunding Unauthorised deduction. These cheaters never send OTP for me to complete this transaction. otherwise whenever i made transactions online, i always receive OTP from Mobikwik. My Email id on mobikwik is- [protected]@gmail.com