Mobikwik — unauthorized debit due to mobikwik system problem

Address:	New Delhi, Delhi
Website:	www.mobikwik.com

My complaint id ticket # 6873610. There is no reply from them. On 14 aug 2017 i did shopping on pantaloons store in dlf mall sector 18 noida. Due to some technical problem payment was charged seven times. You can see in my transaction history. Payment amount is 688.97. And my super cash is also utilized seven times. I talked to the pantaloons also they are saying we got the payment only one time if you want we can refund you as cash or return to mobikwik. If you see my account all transaction coming with this amount 2235.04. My question is pantaloons charged 688.97 then why it's showing 2235.04 in my transaction history. And every time same amount of super cash utilized 286.31. You guys says on each transaction 10% of the total cash back will be utilized. So how come every time 286.31 minus from my super cash back. I think is all mess up happened from your end not from merchant side (Pantaloons). Why you guys are not checking up your system. When you see my account you can see several times this amount is coming -2235.4 six times and -2406.83 one time. Please refund my money. I have no time to write these long message again and again. Pantaloons cleared we got the money one time. This is your system mistake and accept this truth and sort it out my problem. One more thing when click on any of seven transaction in my mobikwik app inside it's show 688.97. Please tell to your senior take this matter on priority. Can't you share you office number i can call and explain.
Thanks
Mobikwik userid [protected]@yahoo.com