Mobikwik — unsuccessful payment money deduction

I have taken rs 4000 instant loans through cashbean loan app on 31 aug 2019. I had to pay rs 4611 on 14 sep 2019 and i paid it on time.in cashbean app payment mode options are shown in which mobikwik is also, so i choose mobikwik. I paid rs 4611 on 14 sep at 7:14 am my money is deducted from my account mobikwik confirmed that transaction successful but money didn't paid to cashbean. Cashbean call me regularly to pay amount and loan delay penalty also succeeding. I contact both companies customer care but may problem was not solved. Plz help me