[Resolved]  Lava Xolo Q 800 — URGENT Service delay faulty handset

Address:

Maharashtra

This is regarding Lava Xolo Q 800 mobile phone.

I had purchased the mobile phone from flipkart.com on 21March 2013 @ 12499 INR.

Since the delivery of the handset had the following problems
1) GPS was not working
2) crashing frequently
3) Many apps were not working.

I had requested a call back from them on XOLO Care (a pre installed app in the phone), they did not- False service care app!!!

Finally on May 16th I called XOLO care and they said they dont have service centre in Pune. So they will pick up the phone and will deliver back to my address in 5 working days. I agreed.

So, they arranged a pick up on the 17th by fedex. The procedure started

Fedex delivered the article to their service centre in Mumbai on 18th May: https://www.fedex.com/fedextrack/?tracknumbers=[protected]

Since then there has been no updates from them. I have spoken to the service centre many a times with no updates. It is still under maintenance and they don't know when this will be done. It is more than 20 days now.

Kindly look in to the matter firmly.

Many companies are coming up in India with no service back up ad quality check and this is destroying the peace and ease of normal peoples lives.


Following is the confirmation mail for pickup service:


Delivery Note :[protected]
[protected]@xolo.in
May 16
Reply
to me
Dear Customer
This Email is in reference to your discussion happened with XOLO CARE.We Would like to inform you that we are arranging the Pickup of your Mobile from the below mentioned Pickup address provided by you.

Handset Detail
IMEI No - [protected]

Model - XOLO Q800

Case Id[protected]

Accessory required -

Address - PRODUNTION ROOM 3,FILM AND TELEVISION INSTITUDE OF INDIA,LAW COLLEAGE ROAD,PUNE 411004

City - PUNE

State - MAHARASHTRA

Pincode - 411004

Contact No - [protected]

.............................................................

P0INTS TO NOTE
1.Kindly handover the phone to courier guy after taking the Docket Number Receipt (Airway Bill No).

2.Kindly send one Copy of the INVOICE of the Handset along with the courier.

3.Please pack the handset in the Gift Box received along with the handset.

4.Please mention the Below mentioned Service Center address on the packed box for dispatching.

.............................................................

Service Center Delivery Address:-
1003/1004 10TH FLOOR SECTOR:19D THE AMBIENCE COURT OPP:RTO OFFICE,

NAVI MUMBAI VASHI 400703 MAHARASHTRA India

Please provide the below Declaration along with the device for courier.

I HEREBY DECLARE THAT THE PARTICULAR HANDSET IS FOR SERVICE PURPOSE ONLY AND IS NOT FOR SALE AND HAVING NO COMMERCIAL VALUE.

NOTE The warranty of the handset is subject to Technical verification at the authorised service centre. In case the handset is not found Under the Warranty Terms and Conditions, the customer shall have no rights to claim any warranty or any other claim of any nature whatsoever.
The warranty does not apply in the event any of the following conditions:
• The product has been subjected to abnormal use or conditions, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperature, unauthorized modification,

unauthorized repair (including but not limited to use o[censored]nauthorized spare parts in repairs), abuse, accidents, Acts of God, spills of food or liquids, improper installation.

• Lava has not being notified of the defect in the product during the applicable warranty period.

• The product serial no. code has been removed, defaced or altered.

• The product has been used with or connected to an accessory (i) Not supplied by Lava or its affiliates, (ii) Not fit for use with the product or (iii) Used otherwise than in manner intended.

• The seals of the product’s battery enclosure have been broken or shown evidence of tempering or the product’s battery has been used in equipment other than that for which it has been specified

usable by LAVA.

• All plastic surfaces and all other externally exposed parts that are scratched or damaged due to normal use.

.............................................................

Regards
Xolo-Care

| www.xolo.in |Contact Us.[protected]Tollfree) |SMS No. [protected] |