[Resolved]  Micromax Mobile A57 — mobile submitted to Authorised service center since last 20 days and still not repaired

Address:

Vadodara, Gujarat

Dear Sir,

I have purchased Micromax Mobile A57 on 19th sept 2012. During call the opponents voice was missing for few seconds inbetween the call. Also, the touch screen stopped working (sensing) so, I visited their Authorised service center (ACCEL CARE Center- Professional Developers, 23rd, Second floor, Nandanvan Society, Nr. Mamata hotel, B/H railway station, Alkapuri, VADODARA) on 1st Dec'12 and handed over my mobile for repairing since it was under warranty period. The lady at the reception informed me that they will call me when it will get ready and it will take one week.

I didn't received any call. When i enquired over phone they told me it will take one more week. also, i made a complaint online at their Service support. So, they told me it will be ready by 15th December. When I enquired on 15th they are telling that it will take another 15 days. So, it seems like an endless story.

I am really suffering without my mobile. I am working with a SEFOrge Ltd. at senior Manager position and i don't have time to visit their Service center daily. Also, When we are calling to service center no body is receiving the phone. So, I am really mentally torchered.
Kindly suggest how to proceed further.......Anil Patel, M: [protected]